EN: Terms and conditions. Return policy.

When you place an order on www.laurafirefly.ro you are welcome to return any item(s) within 10 days of delivery.

OG130/2000: The consumer has to notify in writing the right to waive the purchase without penalty and without giving any reason, within 10 days after receiving the product. Consumer has the right to cancel distance contract within 10 days without penalty and without giving any reason.

You have the first 3 working days to send us an e-mail at contact.laurafirefly@gmail.com and 7 more working days to return the package (delivery address will be received by email). You can use any door to door delivery service. This way we make sure that the package arrives to us within 10 days. Please write down your bank account number where we should return the money to you. We will return your payment by bank transfer in your designated account within maximum 10 days after receiving the product back.

Items should be returned, unused and with all garment tags still attached. Our boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

Return charges and the costs of transportation of the package that we send you are your responsibility. We do not accept packages with return payment.

When you order a made-to-measure product the returning of the product will become unavailable.

Colors of the products. Although we make every effort to display the products in their original colors, we cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor, so it is possible to see colors slightly different from the original.

Before placing an order, please carefully check the product specification on site. You will find all necessary information on the product description page. The personal data collected through the order form is used & processed only for delivery purposes.

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RO: Termeni si conditii. Politica de retur.

Atunci cand plasati o comanda pe www.laurafirefly.ro puteti sa returnati orice produs in termen de 10 zile de la livrare.

OG130 / 2000: Consumatorul trebuie sa notifice in scris dreptul de a renunta la achizitionarea fara penalitati si fara a da nici un motiv, in termen de 10 zile de la primirea produsului. Consumatorul are dreptul de a anula contractul la distanta in termen de 10 zile, fara penalitati si fara invocarea vreunui motiv.

In primele 3 zile lucratoare de la primirea produsului va trebui sa trimiteti un e-mail la contact.laurafirefly@gmail.com cu subiectul Retur si in urmatoarele 7 trebuie sa ne trimiteti coletul (adresa de livrare o veti primi prin e-mail). Coletul trebuie sa ajunga la noi prin orice serviciu de curierat rapid. In acest fel ne asiguram ca pachetul ajunge la noi in termen de 10 zile. Va rugam sa precizati numarul de cont bancar si titularul contului pentru a va putea returna banii. Vom face plata prin transfer bancar in contul desemnat de dvs. in termen de maxim 10 zile de la primire coletului returnat.

Articole trebuie returnate neutilizate si cu toate etichetele inca atasate. Cutiile in care sunt livrate sunt considerate a fi o parte a produsului si trebuie returnate fara a fi folosite drept ambalaj exterior. Acest lucru este necesar pentru a ne asigura ca produsul ajunge inapoi la noi intr-o stare adecvata si intacta. Coletele deteriorate nu vor fi acceptate si vor fi trimise inapoi expeditorului si/sau returul va fi refuzat.

Firma noastra asigura plata transportului tuturor comenzilor, insa daca doriti sa returnati produsul/ele, costurile celor doua transporturi sunt responsabilitatea dumneavoastra si vor fi scazute ulterior din suma pe care v-o restituim in cont. Nu acceptam colete cu plata ramburs.

Atunci cand comandati un produs facut exact pe masurile dumneavoastra produsul nu mai poate fi returnat.

Culorile produselor. Desi facem toate eforturile pentru a afisa produsele in culorile lor originale, nu putem garanta ca unele culori de pe site vor fi si cele primite de dumneavoastra. Acest lucru depinde de setarile de culoare ale calculatorului si a monitorului, astfel incat este posibil sa vedeti culori usor diferite de cele originale.

Inainte de a plasa o comanda, va rugam sa verificati cu atentie specificatiile produsului pe site. Veti gasi toate informatiile necesare in pagina aferenta fiecarui produs. Datele cu caracter personal colectate prin formularul de comanda sunt procesate si folosite doar pentru livrarea comenzii.